Woolworths pilots scan and go

Retail giant Woolworths has introduced its first “scan and go” self-service concept in select stores, testing a faster, tech-driven checkout experience. The pilot allows customers to scan items as they shop using a mobile device or in-store technology, then pay without joining a traditional till queue. It marks a notable step in the retailer’s broader digital transformation strategy.

The move reflects growing consumer demand for speed and convenience. With rising pressure on household budgets and time constraints shaping shopping habits, retailers are increasingly investing in frictionless payment systems. Globally, supermarkets have adopted similar models to reduce congestion and improve in-store flow, and Woolworths appears to be aligning with that trend.

While the pilot is still in its early stages, industry analysts suggest that successful implementation could influence how other South African retailers modernise their checkout processes. If expanded nationally, the system could redefine customer interaction at point-of-sale level.

How the system works

Customers scan products as they place them into their trolley or basket. At the end of their shop, payment is processed digitally, either via card or linked app, eliminating the need to unload and rescan items at a traditional cashier. Random verification checks may still apply to prevent shrinkage and ensure accuracy.

The technology aims to streamline the checkout journey, particularly during peak shopping hours when queues typically build up.

Why retailers are investing in self-service

Self-service tills reduce staffing pressure while reallocating employees to customer assistance and floor support. In a tight economic climate, operational efficiency is critical. Automation also provides valuable purchasing data, helping retailers refine stock management and personalise offers.

However, concerns remain around accessibility for less tech-savvy shoppers and potential job displacement within the sector.

What this means for South African shoppers

For customers, the biggest benefit is time saved. Fewer queues mean a quicker in-and-out experience, especially for small basket purchases. Yet the success of the pilot will depend on ease of use, reliability, and customer trust.

If the trial proves popular, “scan and go” could soon become a familiar feature in more stores. For many shoppers, that could mean the end of long checkout lines, and the beginning of a more seamless retail experience.