Comair assistance to customers affected by flight suspension
Comair assistance to customers. Photo supplied.

Comair has reached an agreement with Airlink to accommodate passengers holding a British Airways (operated by Comair) flight for travel from 7 – 12 June 2022 who have been impacted by Comair’s suspension.

British Airways (operated by Comair) customers impacted by the temporary suspension of Comair services for the period have the option to rebook with Airlink at no additional cost, subject to availability.

Affected customers who would like to rebook, can contact the British Airways International Contact Centre, which will support Comair in managing incoming calls, on 010 344 0130 or their travel agent.

British Airways has also arranged for any of its international customers who had booked regional or domestic connecting flights with Comair, to be reaccommodated on SAA.


kulula ticket sale refunds

Meanwhile, kulula.com has confirmed that any customers who booked tickets on its sale prior to flights being suspended will be refunded by the end of this week.

“We understand the negative perceptions created by the kulula ticket sale even though the sale had been triggered a week earlier. Bearing in mind that Comair only receives the money once the flights are flown. We have agreed with our bankers to release the funds back to our customers and we are pleased to advise that the refund process will commence immediately,” says Comair CEO, Glenn Orsmond.

He added that Comair has also extended Travel Bank credits due to expire in June by a month.

Further information to follow as it becomes available.

Comair said it “deeply regrets” the inconvenience the suspension of flights has caused.

For customers on British Airways (operated by Comair) flights, British Airways’ booking with confidence policy will apply. Details can be found here: https://bit.ly/36cfJYC Customers may also contact the Contact Centre on BAContactCentre@comair.co.za

kulula.com customers on suspended flights have the option of a Travel Bank credit or can request a full refund of their ticket value. The Travel Bank credit can be used by the passenger or someone else. Customers can e-mail MNContactCentre@comair.co.za