Here’s how to fix your Declined or Suspended SASSA Grant. Picture: Nokuthula Mbatha/ANA
How to resolve a declined or suspended SASSA grant
If your SASSA grant has been declined or suspended, don’t panic—there are clear steps you can follow to resolve the issue.
Here’s how to fix your Declined or Suspended SASSA Grant. Picture: Nokuthula Mbatha/ANA
If SASSA declined or suspended your grant, you can take action to resolve it. A missing document or a recent change in your circumstances might be the cause. Here’s how to fix it…
Understand Why It Happened First
Check your grant status on the official SASSA website:
SASSA SRD Status Check
If you applied for the SRD grant, the system should give you a specific reason for the decline, like “alternative income source identified” or “identity verification failed.” For other grants, you might need to call or visit a SASSA office for more information.
Steps to Fix Your Declined or Suspended SASSA Grant
- Correct Your Information
Log into the SASSA portal and update any wrong personal or banking details. - Submit Supporting Documents
If you were missing documents or they were not valid, re-upload them at your local SASSA office or online, depending on your grant. - Lodge an Appeal (for SRD)
You have 90 days to appeal a decline. Submit your appeal here:
SRD Appeals Portal - Contact SASSA Directly
Call 0800 60 10 11 or visit your nearest SASSA office if you can’t resolve the issue online.