Government to introduce new e-hailing service in South Africa
One of South Africa’s provinces is set to launch a government-backed e-hailing app aimed at providing safer journeys for commuters.
The Gauteng Department of Transport is preparing to launch its e-hailing platform to enhance safety and accountability in the ride-hailing sector.
During a media briefing on Monday, 18 August 2025, Gauteng transport MEC Kedibone Diale-Tlabela told MyBroadband that officials are already discussing the development of a provincial e-hailing app with input from all stakeholders.
“There are various proposals for a solution on the table. It’s an opportunity for us to come up with a Gauteng e-hailing app, which all of us will be responsible for,” Diale-Tlabela said.
Safer options when e-hailing in South Africa
A key driver behind the initiative is safety. Diale-Tlabela noted that existing ride-hailing apps have been plagued by safety concerns, which have pushed many residents in the province to abandon them.
“We know some apps are notorious for not being safe, and as a result, all of us have moved away from using those apps,” she said.
“At the end of the day, as government, we are held responsible. That’s why you see us saying: let’s work on our own e-hailing app, that you, as society and communities in Gauteng, can hold us responsible.” she added.
She also called on the national Department of Transport to finalise industry regulations, emphasizing that Gauteng is prepared to move forward independently in the meantime.
The Gautrain management team has now been tasked with exploring ways to refine and implement the plan.