This SA bank now lets you apply for your ID and passport through its app
The Department of Home Affairs and FNB are expanding the services offered through their decade-long partnership, delivering positive news…
First National Bank (FNB) is expanding its partnership with the Department of Home Affairs (DHA) to enhance service delivery and accessibility across the country.
FNB announced in a statement that customers can now apply for first-time and re-issued Smart IDs and passports through the FNB Banking App or at its branch network.
Since the collaboration began in 2015, seven FNB branches have issued more than 570 000 Smart IDs and passports.
HOW TO APPLY?
In the coming months, customers will submit reissuance applications through the FNB Banking App or the DHA’s existing online booking system. Using the app, they can request a Smart ID or passport reissue and choose to have it delivered to their address or collected from an FNB branch.
Designated branches will continue to assist customers with photographs, fingerprints, and document collection.
FNB will also launch status tracking, allowing customers to monitor the progress of their applications after submission.
FNB CELEBRATES PARTNERSHIP
The bank’s CEO, Harry Kellan, said the bank continues to innovate to meet customers’ needs and takes pride in maintaining its decade-long partnership with the DHA to support the government’s digital transformation agenda.
“FNB recognises how critical Smart IDs and passports are to all South Africans, whether for applying for basic services, opening bank accounts, seeking employment, or travelling,” said Kellan.
He added that the DHA’s new technology, combined with FNB’s systems and infrastructure, will help reach millions more South Africans.
FNB Points of Presence CEO Zibu Nqala said the partnership is built on a shared commitment to improve access to essential services.
“We are proud to support the Department in delivering meaningful impact to communities across the country,” said Nqala.