Sun City flooded by monster hail storm. Screenshot from video below

South Africa’s famous Sun City was hit by a major hail storm on Saturday that resulted in extensive damage, and several grumpy hotel guests who didn’t feel the hotel was well equipped to handle the storm.

Source: Twitter/@Namritha_ #SunCity

Sun City confirmed in an official statement Saturday evening:

A hail storm hit the North West region of the Pilanesberg and surrounding areas around 16h30 on Saturday, 15 December 2018, causing much damage to buildings and vehicles. We can confirm that Sun City Resort was affected by the storm and the resultant flash floods causing substantial damage to hotel rooms as well as the Sun Central family and entertainment precinct.

Day visitors were immediately evacuated and bused away from badly affected areas.

The Resort’s Emergency services are on the ground and continuing to assess the extent of the damage. Contingency plans are in place to deal with mop-up operations to affected damaged hotel rooms and public areas.

Guests whose accommodation was affected and are able to return home, have been requested to do so.

Disgruntled guests took to Twitter to load images and videos, and complain about an apparent lack of emergency support and problems with infrastructure.

Sun City flooded by monster hail storm. Screenshot from Twitter video below #SunCity

On the Twitter timeline it started with a tweet from Thembi Khumalo at the beginning of the storm, showing video footage and saying: “#SunCity is falling apart right in front of our eyes… that piece of ceiling fell and someone was going down the escalators…”

About 20 minutes later Sifiso Khumalo tweeted: “Brought the family for a weekend break and we’re having the worst time. This is not the kind of experience one expects from such an establishment.”

Sue Hoosain posted a photo and said: “Flooded units @SunCityResortSA. No emergency support. #suncity #summerstorm”

Sun City said it will continue to update as more information becomes available. They said at this stage their “main concern is our guests and providing a solution”.

UPDATE Read more here: 196 rooms damaged, 2 injured – Sun City cleans up after freak hail storm