Engen’s “With us you are Number One” brand promise took on a new meaning last week when pump attendant Bongani Dyanti became a mini-celebrity for his customer service, which was so outstanding that one of his customers, Brian De Beer posted a story about his experience on Facebook.
Bongani, what an awesome person!
I stopped at Engen, Malmesbury yesterday at 4.45pm on my way to CPT. Bongani shook my hand when I stopped the car, looked me in the eyes, asked me how I was doing today. After that he brought the bin over and said “please sir, if you have any trash in the car, give it to me”. I thought to myself, wow! Then, he said “there are some refreshments and snacks over there in the store for you to enjoy.” I replied saying thank you I will definitely get some. Obviously, he asked about oil, tire pressure and all that and of course he washed the windows.
When I returned, on my way to leave after paying for the fill up, he said: “please sir, don’t drive too fast”.
Wow, wow, wow! What an inspiration. A simple encounter like this makes me smile every time I think about it.
After asking him when can I or someone else come visit him, he said he will be there Friday night and Sunday afternoon. 😉I told him this photo was his promotion for facebook.
How will you change someone’s day today?
Engen Malmesbury owner Gey Kriek and Engen Regional Sales Operations Manager-WC, John Bailey recognised Bongani for his excellent service and presented him with a gift card on Friday, 15 February.
The Facebook post has since been shared thousands of times and inspired a number of other customers who have also experienced Bongani’s charm and an excellent eye for detail to join in and share their own customer service stories:
“Bongani is a living example of Service Excellence and what our domestic and international tourists /visitors alike are always looking forward to as lifetime memories…. keep it up young man…thank you Brian De Beer for sharing such a positive and heart-warming experience” – Mabandla Kelengeshe.
“Wow I love it, that’s the spirit we need for our country to prosper, well done to both of you, keep up the good work” – Zitho Tshabiso
“I did a road trip a few years ago and had the same sort of service in most areas except for major centres. It is a two-way operation you show respect for the job they are doing and they will give you good service. Don’t just say fill up whatever your fuel is and leave it at that. Your attitude gets you the service you want” – David Taylor.