Turkish Airlines launches device to translate IsiZulu and Afrikaans at its airports
Turkish Airlines is rolling out SmartMic language translation devices to help improve communication between customers and staff.
“In a move to improve communication for non-English-speaking passengers, a new language translation device, called SmartMic, has been introduced by Turkish Airlines at airports across Türkiye” said the airline.
SmartMic, equipped with advanced language translation capabilities supporting 52 languages and 72 accents, including South African accents in English, Afrikaans, and isiZulu provides passengers with a seamless communication experience. Users can speak into the device in their native language, and the SmartMic translates their words into the staff member’s language. A seven-inch screen on both sides of the device displays the real-time conversation, ensuring quick and effective information exchange.
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The introduction of 100 SmartMic devices at Istanbul’s main hub and various regional airports in Adana, Ankara, Antalya, Bodrum, Dalaman, and Izmir aims to enhance the travel experience for passengers. Plans are underway to extend the availability of SmartMic devices to the UK, reflecting a broader commitment to improving communication for travellers.
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Turkish Airlines CEO, Bilal Ekşi, said “At Turkish Airlines, we are all about connecting the world and making travel accessible to everyone. Therefore, we are excited to introduce this innovative SmartMic device, which allows our passengers to speak to our staff in their language when transiting through Türkiye. We want to ensure our passengers have a smooth, seamless travel experience, whatever their nationality, and hope the SmartMic devices make their journey with Turkish Airlines even more enjoyable.”
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